TERMS & CONDITIONS

TERMS & CONDITIONS

By accessing this website of Live Software Solution and confirming order with us, you acknowledge your acceptance of all the below mentioned Live Software Solution Terms and Conditions:

QUOTATIONS AND ESTIMATES

All quotations and estimates provided by Live Software Solution are valid for a period of 30 days from date of issue. Quotations not accepted within this timeframe must be re-issued. All quotations are required to be accepted using the supplied Quotation Acceptance Form and returned to Live Software Solution within the 30 day period from date of issuance. All quoted prices, excluding where indicated, do not include Goods and Services Tax. Estimates may be provided by Live Software Solution to offer the client a guide on the projected costing of a project prior to any discovery or research for said project. All estimates will be clearly marked as such and are not an indication of the exact final cost to develop the application. All estimates will need to be formalized to a quotation or invoice before acceptance by either party as the final cost of the application. Live Software Solution reserves the right to suspend the services/quotation at any time, without any prior information.

PAYMENT TERMS

All quotations provided by Live Software Solution, require a 50% deposit upon acceptance. Unless prior arrangement has been made, final payment is strictly net 10 days from the date of completion. Any cost arising from payment clearings or transaction charges are solely the responsibility of the client and will be charged as such. Live Software Solution will only commence work on the quoted application once any deposited funds have cleared. The customer will not be entitled for any service in case of delay in payment for more than 10 days from the final date of installation / date of project / module completion. If opted for service beyond the 12 months of maintenance period or as agreed by Live Software Solution , The Annual Maintenance Charges (AMC) will be normally applicable 40% (PERCENT) of original development cost of Project / Module; each year the development cost for new modules will be added to the initial development cost for the calculation of the AMC. The AMC percentage shall be decided by the Live Software Solution; which depends upon the amount of efforts and work required. This % may vary each year. The recurring / renewal amount of the domain and hosting are subjected to change as per the market rates. Live Software Solution disclaims all warranties or conditions, whether expressed or implied, (including without limitation implied, warranties or conditions of information and context). We consider ourselves and intend to be subject to the jurisdiction only of the courts of Uttar Pradesh, Kanpur, India.

RESIDENCY REQUIREMENTS

Minimum requirements for where the completed application will reside, will be provided on all Live Software Solution quotations. The quoted cost on a Live Software Solution quotation is only valid if the minimum residency requirements are met or exceeded for said quotation. Live Software Solution can provide, as an additional service, a package that will meet the stated requirements. The package offered will provide the most streamlined and cost-effective installation of the quoted application. If a Live Software Solution package is not used to host the completed application, Live Software Solution will not be liable for any additional time or resources, above and beyond that already included in the quotation, required to get the completed application installed where the client has asked it to reside. Live Software Solution will bill any additional time and or resources, above and beyond that already included in the quotation, required to get the completed application installed on the clients host at Rs.500 per hour. The minimum cost for this will be 4 hours at the above mentioned rate.

INTELLECTUAL PROPERTY

Unless specified all quotations provided by Live Software Solution, do not include any other extra feature list. All source code and associated intellectual property, developed by Live Software Solution, solely remains the property of Live Software Solution, except where specific code license has been issued to the client and said issuance has been indicated in writing from Live Software Solution. Live Software Solution reserve the right to implement features within the quoted application, except where code has been issued by Live Software Solution. Any alteration, reverse engineering, or manipulation of any kind on the code, compiled or otherwise, created by Live Software Solution for the quoted application may be a breach of trademark and copyright act 1957. If said breach is confirmed, penalties will apply under the relevant acts. Any costs incurred by Live Software Solution for third party code license required to complete the quoted application are the responsibility of the client and will be solely borne by the client. Any such third party code will be attached to the existing Live Software Solution code for the quoted application.

CANCELLATIONS

Should the client wish to cancel acceptance of the quotation, Live Software Solution will invoice the client for any work completed to date, as a percentage of the total work involved. The minimum cancellation fee will be 30% of the signed quotation.

CONTENT

Clients are required to ensure that the content of the application being quoted adheres to all the current Indian legislation regarding publication. The client shall further indemnify Live Software Solution in respect of any claims, costs and expenses that may arise from any material included within the quoted application by Live Software Solution at the client’s request. Live Software Solution reserves the right not to include any material supplied by the client within the quoted application if Live Software Solution deems said material inappropriate of offensive. Live Software Solution will not populate the application with the final content unless said content is delivered to Live Software Solution in digital format prior to commencement of work. Said content, if available, will be used for testing purposes and may not be formatted how the client requires it. If content is not available mock placeholder content will be used. It is the client's responsibility, in all cases, to ensure the applications content is displayed and formatted as they require. If the client cannot format the applications content, Live Software Solution will offer this service at Live Software Solution ' current hourly rate at the time of the request.

PERMISSIONS AND COPYRIGHTS

The client will obtain all necessary permissions and authorities with respect to the use of all copy, graphics, logos, names and trademarks and any other material supplied by the client to Live Software Solution. Supply of said material by the client to Live Software Solution shall be regarded as a guarantee from the client that all such permissions and authorities have been sought and obtained for said material. No responsibility will be accepted by Live Software Solution for damages or losses incurred by the client from the use of material for which permission or authority has not been obtained.

ERRORS AND LIABILITIES

Live Software Solution will pursue due care to ensure applications create by Live Software Solution are free of errors. Live Software Solution will correct any errors made by Live Software Solution staff in the undertaking of the quoted application. Live Software Solution does not accept responsibility for losses or damage arising from errors within any application. Live Software Solution does not accept responsibility for errors, damages, losses or additional costs that relate to third party products that Live Software Solution may require completing the quoted application.

ALTERATIONS

Any alterations requested by the client after development has begun will incur extra development and regression testing time. Dependent upon the alteration or change requested an average of 3 days extra development time per alteration should be allowed for. The 3 day average may not be indicative of the time required and can be extended commensurate of the time involved to implement said changes. Live Software Solution will not accept responsibility for any alterations performed by the client or any third party which may cause or induce errors within the quoted application. If Live Software Solution are required to correct said alterations or errors resulting from said alterations, induced, injected or otherwise caused by parties other than Live Software Solution , the client will be charged at the hourly rate that is current for Live Software Solution at the time said errors are to be fixed.

COMPLETION OF WORK

All timeframes offered by Live Software Solution to the client are estimates. The intrinsic nature of software development and its intricacies do not offer Live Software Solution the luxury of defining definite timeframes. Live Software Solution will endeavor to complete all work within the estimated timeframes discussed with the client in the quotation. However, Live Software Solution will not be liable for any penalties, monies or hardships otherwise incurred by the client if the application cannot be delivered within the estimated timeframe. Live Software Solution will not release the quoted application unless all payments have been met under the obligations of the quotation or work agreement. If Live Software Solution does not have control over the residence (see Residency Requirements) where the finished work will reside then full payment must be made prior to said work being released by Live Software Solution. The quoted application remains the property of Live Software Solution Software until all obligations have been met for release of said application to the client. If Live Software Solution is working as a third party to another company, said company is responsible in meeting the obligations for release of the quote application to their client.

CHANGES TO SITE AND THESE TERMS AND CONDITIONS

This Site and these Live Software Solution Terms and Conditions may be amended, revised, changed, updated or modified by Live Software Solution with or without notice. Please review this link on a regular basis for changes. Continued use of this Site following any change to the Live Software Solution Terms and Conditions constitutes your acceptance of any such change to the Live Software Solution Terms and Conditions.

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